ARTWORK
What kind of format should my artwork be in?
Your artwork should be in PNG, SVG, EPS, PDF or AI File. Artwork should be in a minimum of 300dpi (the higher the resolution, the better quality of print). If you wish to have a transparent background on your artwork, please provide it that way.
What size should my art have?
Any size up to a max of 58cm wide.. As a rule of thumb, pocket area prints are generally 10x10cm.. Letterbox prints (rectangle) are 28cm wide by 10cm high and large prints 28cm x 28cm…but the beauty of DTF is you can scale your prints to fit any size of garment.
Do photos print out?
Yes we can. They look amazing. Make sure to provide 300dpi high resolution photos.
What happens if I don't have artwork in high resolution?
The quality may not look great. If your artwork is low resolution, and it’s pixelated or has areas of opacity (semi-transparent pixels) the design will have more white added, which will affect the colours and white will peak outside of the edges of the artwork.
Can you size my artwork?
We can most definitely size your artwork for you. When we size artwork, we do so by width. This means we make the image the width you request it and the height will change proportionally to keep the image to scale. We may not make images the exact size you request because they may not scale correctly, if we did it that way the image would become distorted.
What happens if I don't have artwork in high resolution?
The quality may not look great. If your artwork is low resolution, and it’s pixelated or has areas of opacity (semi-transparent pixels) the design will have more white added, which will affect the colours and white will peak outside of the edges of the artwork.
QUANTITY AND SIZES
How many prints will i get?
That depends on your artwork size. You can use a calculator to work it out. Make sure to add 0.5cm between each piece of artwork for ease of cutting between your artwork. Our canvas sheet sizes are 58cm wide by whatever length you need, as we print on 100 metre long rolls.
Some examples:
You can get 175 10cm x 10cm pocket area prints on 2 square metres.
You can get 68 28cm x 10cm letterbox prints on 2 square metres.
You can get 24 28cm x 28cm prints on 2 square metres.
Can i print A4 and A3 Sheets?
We print on rolls of film not sheets. We can print any size of artwork and up to a max width of 58cm. A4 and A3 sizes are used by hobbyist printers.
COLOURS
Will my colours print correctly?
DTF printers use CMYK colour model… Your computer screen and artwork software like Photoshop use RGB… Every single type of computer screen is different and will display different colours. All of our printers are colour calibrated using a I1 Publisher Pro 3 spectrophotometer. The profile we use can take RGB and convert it CMYK correctly.
Can you colour match a specific colour I need?
Yes we can for a small fee… You will need to physically send us a reference to colour match to. It can be a garment or colour swatch. Fee: $30.
Can you send me a colour swatch?
Yes, we can send you a colour swatch for a small fee of $30. The colour swatch will give you a very wide spectrum of different colours and for you to use and match colours.
ORDERING
How do I send you my artwork?
Step 1) Click the Order Now button, select your desired quantity and purchase.
Step 2) Send us all your artwork via Gmail design@mustangllc.ae
Important Note:
Upload print ready artwork files only. Pre-sized and cropped as required.
PNG, SVG, EPS, PDF or AI File with no background.
Ganged files should be 58cm wide x 91cm high or max of 182cm high.
PNG, SVG, EPS, PDF or AI File with no background and with a 5mm allowance around each image.
Include your name, full postal address, post code, phone number and email.
Please provide clear instructions of the quantity required for each artwork file or ganged file uploaded.
What is a gang sheet or gang file?
It's a predefined canvas size that all your artwork can be provided on.
Example 58cm wide x 100cm high or 58cm wide x 200cm high.
What is your turnaround time?
Our turnaround time is 24 hours from payment and artwork approval.
What does the 24 hour turnaround mean?
Our 24 hour turnaround starts from when your artwork is approved by our team for printing.
Once you place your order, it is placed in the queue for artwork approval. This may take some time as all orders placed before yours will need to be approved first.
Any orders placed after 3pm on Friday until 8am Monday will be checked as quickly as possible by our team on Monday and Tuesday. Due to the sheer volume of orders placed over this time the artwork approval queue can be quite long on a Monday.
Also, orders placed after 3pm on a business day will be placed in the queue for artwork approval the next business day.
Please bear in mind that while we print your order within 24 hours of artwork approval we cannot guarantee that it will be dispatched immediately as our couriers collect our packages before 2pm (business days).We will however dispatch it as quickly as possible.
Once I place my order what happens?
Once you have placed your order, if it is during business hours (8:30am-3pm) it will be placed into the queue for artwork approval. If you have placed your order outside of business hours it will be placed into the artwork approval queue the very next business day. Saad and Faisal work tirelessly checking artwork and letting customers know if there is an issue.
Once your artwork is approved it will be placed in the queue to be made print-ready, this involves quite a few steps …some of them are checking dimensions, changing colour mode, inversing, modifying, spot channelling and tiffing of your artwork.
Now your artwork is print-ready it is placed in the queue to be ganged (even if you supply a gang sheet this step is required). Our team takes each image or gang sheet and places it in our ganging software and creates the final print file. then places each file the queue for printing.
Printing is the exciting part of the process and it is where we get to see your artwork come to life. We have 3 commercial large format DTF printers. These printers run from 9am-5pm daily.
PRINTERS AND CONSUMABLES
What type of printers do you use?
We use commercially built industrial DTF wide format printers. They all have 4 print heads and allow us to print amazing quality. 4 head printers print extremely fast, which helps us keep a good turnaround time.
What ink, film and adhesive powder do you use?
We use our own specialised DTF ink, film and powder. We have tested just about every type of consumable and have developed our own formulas. The combination of all 3 is why we have very resilient prints, with vibrant colours and that feels very soft to the touch.
DTF ink is water-based (but does not wash out). Our ink formula is super vibrant and can do bright colours.
What film is it?
We use double sided matt film, which is hot peel and is super easy to peel.
What adhesive is it?
Our adhesive powder is super stretchy and produces a very soft feel.
APPLICATION AND CARE
What film is it?
Our transfers only need 6-12 seconds to apply. Different materials will need a different heat, time and pressure.
Cotton - 150c, 10-12 seconds press and 40-50PSI pressure.
Poly - 130c 8-10 seconds press and 40-50PSI pressure.
Neoprene - 110c 6-8 seconds press and 40-50PSI pressure.
Can I use an iron?
No you cannot use an iron, you need both pressure and even heat to correctly apply the adhesive to the substrate.
Can it be applied to mugs and bottles?
No
What can transfers be applied to?
All textiles: cotton, poly, blends, canvas, hessian, leather, leatherette, denim and neoprene.
Wood, MDF and cardboard.
Why is my transfer not adhering to my garment?
This is 9 times out of 10 an issue with pressure, either too little or too much pressure is being applied or the pressure being applied is uneven..
Increase your pressure or if there are buttons, seams or zips making the surface uneven using a heat press pillow will help.
What are the care instructions?
Use a cool wash (30-40C) or even a cold wash and use medium washing cycles (600-800 rpm). In addition, washing programs of smaller times (30 min to an hour) are recommended.
- Use mild detergents and little to no softener.
- Avoid washing the garments again right after washing them.
- Line dry inside out.
- Avoid harsh chemicals like bleach.
- Do NOT tumble dry.
- Do NOT iron the print.
Do not wash within 24 hours of pressing.
Can transfers be applied to water/wind resistant clothing?
Unfortunately, manufacturers use a variety of chemicals to make garments water and wind resistant and these chemicals often react with water based inks adversely. Our transfers have worked on multiple fabrics but we always suggest testing them first on any fabric that has resistant properties as they may cause issues.
WHY IS DTF BETTER THAN VINYL, DTG AND SCREENPRINTING?
What’s so good about DTF?
We love DTF… Here’s why DTF is better than the other garment decoration types.
DTF is super soft to the touch and doesn’t peel, fade or crack.
With DTF you have no weeding.
DTF allows you to print gradient colours.
With DTF you can scale your designs.
With DTF you can mix and match artwork of different sizes.
DTF can be applied without doing any pre-treatment to the substrate.
With DTF you are not limited to a few colours.
DTF is super durable and lasts a long time…
DTF can be applied to garments, cotton, poly, blends, canvas, hessian, leather, leatherette, denim and neoprene. Wood, MDF and cardboard.
Disclaimer
24 hour turnaround
*Pending payment and artwork approval.